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Privacy Policy

HLX Cleaning Company

At HLX Cleaning Company, we are committed to protect your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or request a quote or service. Our practices comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following information when you contact us or request a quote:

  • Your full name

  • Phone number

  • Email address

  • Suburb or service address

  • Details about the cleaning service required

  • Any other information you voluntarily provide

2. How We Collect It

We collect personal information when:

  • You fill out a contact or quote request form on our website

  • You contact us via phone, email, or social media

  • You respond to our online advertisements or promotions

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide service quotes

  • Schedule, confirm, or follow up on bookings

  • Communicate important updates about your service

  • Improve our website and customer experience

  • Send occasional updates or promotions (if opted in)

Note: We do not collect or store payment details via our website.

4. Disclosure of Personal Information

We will never sell or rent your personal information. We will only share it if:

  • It’s necessary to provide a service (e.g., with staff or contractors)

  • It’s required by law or legal obligation

  • You give us explicit consent

5. Data Security

We use secure platforms and take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

6. Access & Correction

You may request access to the personal information we hold about you and ask for corrections if it’s inaccurate, outdated, or incomplete. Contact us directly to make this request.

7. Cookies & Analytics

Our website may use cookies and analytics tools to enhance performance, measure traffic, and understand user interactions. You can adjust your browser settings to disable cookies if preferred.

8. Marketing

We only send promotional messages if you have opted in. You can unsubscribe at any time via the link included in our emails.

9. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes. The most recent version will always be available on our website.

10. Contact Us

If you have any questions, concerns, or need to update your information, please contact:

HLX Cleaning Company
Email: admin@hlxcleaningcompany.com.au
Phone: 0470 543 424

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