Terms & Conditions

HLX Cleaning Company

By using this website and submitting a service inquiry, you agree to the following Terms & Conditions. These terms are designed to ensure clarity, transparency, and fairness between you (“Client”) and HLX Cleaning Company (“we,” “our,” or “us”).

1. Services Offered

HLX Cleaning Company offers professional cleaning services, including but not limited to residential, office, and gym cleaning. Service availability may vary depending on location, time, and staffing.

All bookings or quote requests made through the website are subject to confirmation and availability.

We reserve the right to update our service offerings at any time.

2. Quote Requests & Estimates

By submitting a quote request, you agree to provide accurate information regarding the property type, size, location, preferred date/time, and specific cleaning needs. All quotes are estimates and may be adjusted after an on-site assessment.

3. Booking & Cancellations

• Clients are encouraged to give at least 24 hours' notice for cancellations or rescheduling.

• We will notify you as early as possible. Repeated late cancellations may result in refusal of future bookings or require pre-payment. 

4. Access & Safety

It is your responsibility to ensure:

• Access to the property at the agreed time

• That pets are secured if needed

• A safe environment for our team to work in

• We have the right to decline or cancel a service if the site poses health or safety risks.

• If access is not provided at the scheduled time, a cancellation fee may apply.

 

5. Satisfaction Guarantee

We aim for complete customer satisfaction. If you're not satisfied with the service, please notify us within 24 hours, and we’ll do our best to resolve the issue.

6. Liability

While we take every precaution during our service, HLX Cleaning Company is not responsible for pre-existing damage or for fragile or valuable items not disclosed beforehand. In the rare event of accidental damage, the matter will be reviewed and addressed appropriately.

7. Privacy

We respect your privacy. Any personal information collected is handled in accordance with our

                           . We do not sell or share your data with third parties unless required by law.

8. Intellectual Property

All content on this website, including logos, images, and text, is the property of HLX Cleaning Company and may not be used or reproduced without our written permission.

9. Website Use

By using our website, you agree not to:

• Submit false or misleading information

• Interfere with the security of the website

• Use the site for unlawful purposes

We reserve the right to suspend access to anyone misusing our site or services.

10. Changes to Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting. Clients are encouraged to review the Terms & Conditions periodically.

11. Contact Us

If you have any questions about these terms, please contact:

HLX Cleaning Company
Email: admin@hlxcleaningcompany.com.au
Phone: 0470 543 424